Super Fresh
Harvested and shipped within days when you order.
Fair Prices
We eliminate extra steps so you get better value.
Rated for Real Life
Clearly labeled so you can choose the right plant fast.
How long does it take for me to receive my order?
Usually 5-10 business days although shipping time varies by shipping location and order size. You can find further information on the specific product page and on our shipping page.
What is your return and exchange policy?
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message via the contact form on the right.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied within 14 days to your credit card or original method of payment.
How do I change my shipping address?
Contact us as soon as possible via the contact form on the right. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be changed.
How do I track the status of my order?
You will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
How do I receive customer support?
Write us a message via our contact form on the right, email or call us. We are always happy to hear from you and assist you.
What do I do if I entered an incorrect shipping address?
Contact us as soon as possible via the contact form on the right. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be changed.
Yes, we do ship to your country. We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide.
Will my items come in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
Euro Interior Innovators UG (haftungsbeschränkt)
Moosbergstraße 88
64285 Darmstadt
E-Mail: mail (at) eurointeriorinnovators.com
Phone: +49 6151 6290235
Fax: +49 6151 6272961
USt-IdNr.: DE320422319
Managing Director: Matthias Mayer
